If I’m going away for a long holiday, can I pause my membership?
You may extend your package validity by 2 months for a fee of $50 (or $54.50 inclusive of GST).
I have a medical injury with documents. Can I pause my membership?
Yes. The same option applies: you may extend your package validity by 2 months for $50 (or $54.50 inclusive of GST).
Can the extension fee be waived for medical cases
No, the fee is still applicable. However, we do not require you to submit medical documents if you are only requesting a 2-month extension.
If I need more than 2 months extension due to medical reasons, what should I do?
The $54.50 fee is still applicable. If you need an extension longer than 2 months, we will assess it on a case-by-case basis, and you will need to provide supporting medical documents.