Terms and Conditions
TERMS & CONDITIONS INTERPRETATION & VARIATION
In the Terms & Conditions the following definitions apply: “Company” means Super Spirit Sdn Bhd, Tirisula Yoga Franchisees.
“Member” means any person who has completed an online Registration Form at the Website and indicated their acceptance of the web registration process or any person who has signed a paper Registration Form and which registration has been accepted by the Company and a person who have purchased a package or signed for a course.
“Party” means each the Member and the Company and together, the Parties means the Member and the Company
Registration Form means the application form signed or completed online at the Website by a Member including acceptance of the Terms & Conditions
Studio means all Super Spirit Sdn Bhd outlets in Malaysia.
Terms & Conditions as defined here.
In these Terms “we”/”us”/”our” means Super Spirit Sdn Bhd and Tirisula YogaPilates Franchisees. And “you”/”your”/”yours” means you, the direct client./member/students. Website means www.tirisulayoga.com and the pages associated with this site. By signing for any of the packages or courses or classes, it is deemed that you have agreed to the terms and conditions as well as the disclaimer.
References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender The Company reserves the right to vary or revoke any of the Terms & Conditions from time to time which it may consider necessary or suitable for the regulation of the governance of the Studio & the conduct of Members. Any such changes will be published on the Websites and until revoked, are binding on Members.
Acceptance of Terms
By accessing and/or using the Site and/or Classes, or clicking any button to indicate your consent, you accept and agree to be bound by these Terms, just as if you had agreed to these Terms in writing. If you do not agree to these Terms, do not use the Site or any Classes.
Amendment of Terms
The studio may amend the Terms from time to time. Unless we provide a delayed effective date, all amendments will be effective upon posting of such updated Terms. Your continued access to or use of the Site or Classes after such posting constitutes your consent to be bound by the Terms, as amended.
In addition to these Terms, certain plans, offers, products, services, elements or features may also be subject to additional terms, conditions, guidelines or rules which may be posted, communicated or modified by us or applicable third parties at any time. Your use of any such plan, offer, product, service, element or feature is subject to those additional terms and conditions, which are hereby incorporated by reference into the Terms, provided that in the event of any conflict between such additional terms and the Terms, the Terms shall control.
STUDIO OPENING TIMES
Details of class times at the Studio may vary from time to time. Class times will be published by the Studio in the Website or Facebook or Instagram or in-studio notice boards. However, the latest schedule will posted in the booking site for classes.
The company reserves the right to alter and amend our timetable as needed. Students will not be allowed to enter the class once it has started and within 5 minutes time grace. If you have booked a place but have not arrived 5 minutes before the start time, we reserve the right to give your place to someone else on the waiting list and you will lose your credit. We do not offer refunds if you are late or asked leave by the teacher.
Waitlist – if a class is full there is waitlist available exclusively for bookings directly via our websites/app or to secure your spot on the waitlist payment for the class must be made. In the instance that you are not able to join the class, payment will appear on your account as credit. Waitlist bookings have priority over those who drop-in and wait. We take no responsibility for any other booking platform cancellation policy. Members who do not turn up for booked classes, are not entitled for refund of credit.
CLASS CREDITS AND PACKAGES EXPLAINED
Drop-in sessions are valid for the specific class selected upon purchase.
10/20/30 Classes packages are valid for 3/6/9 months from the date of the purchase. All passes and memberships are to be used by the purchaser only, they are non-transferable and cannot be shared.
All packages and credits are valid for classes and workshops only. All packages and credits are non-transferable, non-refundable and cannot be extended. All packages and credits are only to be booked online through the booking system and application. Members who book for guests using members passes are disallowed and will lose their credit and guests will be asked to leave immediately.
When a package has expired, unused credits will be forfeited. We can roll over the unused credits if a new package is bought before the expiry date and rollover of the credit/s is for the member who bought the package only. Rollover of credits are complementary. For members who are on buddy package system, the rollover of credits is only for the member who bought the package and not for the buddy.
We do not entertain any reasons for extension of packages, except for medical reasons that will hinder the practice for more than 14 days. Supporting documents must be emailed to us immediately upon discovery of the medical condition. If extension is granted, an admin fee of RM50 is payable for extension. If a member has to leave the country on a permanent basis, transfer of credits to another nominated person by the member is allowed, an admin fee of RM100 is payable upon approval. Supporting documents must be emailed to us immediately before approval can be granted.
MEMBERSHIP OF THE STUDIO
Where a person has completed an online Registration Form at the Website or app any
person who has signed a paper Registration Form, they shall become a Member of the Studio Acceptance of a person as a Member is at the discretion of the Company.
The Company reserves the right to withdraw, suspend or refuse to renew the membership of the Studio of any Member whose conduct is, or may deemed to be in the Company’s reasonable opinion, injurious to the character of the Studio or amounts to a breach of the Terms & Conditions or where such expulsion is otherwise to be in the interests of the other Members of the Studio. Any Member so expelled shall forfeit all privileges to membership and shall not be entitled to any refund for any period during which his membership is suspended.
The company may run promotional introductory offers from time to time (directly or through an agent). These offers are exclusively for new students who are not already registered with the Studio and are not for repeat use.
The company reserve its rights to move to any location within the country of operation and members waive their rights for refund of the package price for packages bought in relation to a specific location.
CANCELLATIONS POLICY AND ADMIN FEE EXPLAINED
(If you have booked on to a class/retreat/training/workshop: read our cancellation policy for each service)
In the case of a cancellation, the company will take RM200 administration fee. Read the following for information on cancellations involving Retreats, Trainings, Workshops & Classes:
RETREATS CANCELLATIONS POLICY
60 days or more before the start of the retreat: 100% refund, minus the admin fee
31 to 59 days before the start of the retreat: 50% refund, minus the admin fee
Up to 30 days before the start of the retreat: 0% refund will be given
TRAININGS/ TEACHER TRAININGS CANCELLATIONS POLICY
60 days or more before the start of the training: 100% refund, minus the admin fee of RM200
31 to 59 days before the start of the training: 50% refund, minus the admin fee ofRM200
Up to 30 days before the start of the training: 0% refund will be given
Cancellation happens during the training : 0% refund
Postponement of the training, there will a RM500 admin fee charged
Only 1 postponement is allowed for each training booked and must be utilised within 1 year of the original start date of the training booked
All training are non-transferable and not shareable.
CLASS BOOKINGS & CANCELLATIONS
If you cancel more than 6 hours before the start of class, the credit is refunded back to your package.
If you cancel less than 6 hours of the class start time, the credit will be charged.
A failure to turn up for a class without prior cancellation, the credit will be charged. Please remember that you must go to our online booking system and remove yourself from the class list if you cannot attend a class.
Our online booking facilities & rules are as follows:
Classes can be booked online up to 1 weeks in advance and 2hrs before the class starts. All students with online bookings must sign in at least 5 minutes before the class starts. No late entry to classes will be permitted When classes have reached their online booking capacity you can add yourself to the waitlist. If you are on the waitlist you will automatically be allocated a space in the class once a spot becomes available, members will have to check their booking for their acceptance into the class on waitlist.
WORKSHOPS CANCELLATIONS POLICY
72 hours or more before the start of the workshop: 100% refund, minus the admin fee of RM100 Up to 24 hours before the start of the workshop: 0% refund will be given If the workshop is booked through a teacher then we refer to their terms and conditions and we hold no responsibility for your booking.
No postponement of the workshop is allowed Workshops are non-transferable
WORKSHOPS AND COURSES
TERMS AND CONDITIONS
Workshops and courses will only run if bookings reach our minimum number, (this will differ for every workshop) we will inform you in advance if we need to amend or cancel a workshop for this reason. If the Company cancels a workshop or makes a change to a scheduled workshop which means you can no longer attend then you will be entitled to a transfer or a full refund.
Personal belongings are brought into the Studio premises at the Member risk and we do not accept liability for any loss or damage whatsoever to such items. We are in no way responsible for the safekeeping of personal belongings while you attend class
USE OF FACILITIES
A Member is entitled to use the Studio facilities during scheduled class times providing always that the Studio may at any time withdraw all or part of its facilities for any period in connection with any alteration or maintenance work or for reasons beyond the control of the Studio or the Company.
Children under the age of 12 may only use the Studio and attend classes if accompanied by an adult and when under their care & supervision, however the Studio reserves the right of refusal for any minor to practice accordingly.
DRESS & FOOTWEAR
Members are requested to wear a form or dress appropriate to the practice of Yoga/Pilates. Footwear should be removed on entry to the Studio and left outside the studio in accordance with instructions.
SAFETY & HYGIENE
Smoking/Drugs/Alcohol is not allowed anywhere on the premises. Members are required to use a towel to cover borrowed mats in the studio or bring their own mat to practice. Borrowed mats must be cleaned after use with the cleaning/sanitising products provided in the studio. Members must use the appointed entrance to the Studio when entering or leaving the Studio. In the event of a fire, Members are asked to make their way to the nearest available fire exit.
The Member agrees to indemnify the Company against all costs, losses and expenses including legal fees arising from the Members breach of any of their obligations under these Terms and Conditions
To assist the Company with improving the services we offer, Members may be asked to provide the Company with personal details such as name, email and postal address. The Company may use this information for the purposes of providing, monitoring, assessing and marketing the Company.
Only authorised employees, agents and contractors of the Company (who have agreed to keep information secure and confidential) have access to this information. The Company may also use a Members personal information to inform them of new features, offers, services, and products from the Company from time to time. If a Member does not wish to receive such information regarding offers and Studio news, they can opt out from the Company newsletter at any time.
Neither Party shall be liable to the other for any failure to perform any obligation under
any agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control including situation like virus/bacteria spread which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen and no claims should be brought about on the company due to the spread or closure of the company.
Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the Terms and Conditions of any agreement contained herein
Failure of either Party to insist upon strict performance of any provision of any agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under any agreement. No waiver of any of the provisions of any agreement shall be effective unless it is expressly stated to be such and signed by both Parties
THIRD PARTY RIGHTS
A person who is not a party to the Registration Form/Package bought has no rights to rely upon or enforce any terms of the Registration Form or use any of the facilities provided by the Company.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the Malaysia courts.
I HEREBY AGREE TO THE FOLLOWING TERMS AND CONDITIONS
That I am participating in the Yoga/Pilates courses, Reiki, Pilates, Meditation, Mindfulness and / or Yoga classes, or any other exercise and Yoga workshop programmes offered by Super Spirit Sdn Bhd and its franchisees during which I will receive information and instruction about Pilates, Reiki, Yoga, Meditation, Mindfulness, physical exercise or health. I recognise that exercise requires physical exertion, which may be strenuous and may cause physical injury, and I am fully aware of the risks and hazards involved.
I understand that it is my responsibility to consult a physician prior to and regarding my participation in the above classes/courses offered by Super Spirit Sdn Bhd. It is also my responsibility to inform the teacher of any ailments and I am responsible for any incident that may happen due to this including major injuries and other serious consequences. I agree to be fully responsible for the consequences and any legal costs that may accompany with the incident and waive any liability and legal costs and any compensation associated with it. I accept this condition fully and un-revocably.
I represent and warrant that I am physically fit and I have no medical condition, which would prevent my full participation in the course or class/es I have applied to join. If I am pregnant I understand that I participate fully at my own risk and that of my unborn child/children. I agree to be fully responsible for the consequences and any legal costs that may accompany with the incident and waive any liability and legal costs and any compensation associated with it. I accept this condition fully and un-revocably.
A note on pregnancy
Our classes, by default, are not suitable for pregnant students unless otherwise stated specifically. If you are pregnant, and wish to participate please get in touch to discuss your options. Currently only the Pre- Post Natal Yoga Course and classes are suitable for pregnant students.
In further consideration of being permitted to participate in the courses/ classes, health programmes or workshops, I knowingly, voluntarily and expressly waive any claim I may have against Super Spirit Sdn Bhd and its instructors for injury or damages that I may sustain as a result of participating in these programmes.
I understand that from time to time during courses/ classes, the instructor may physically adjust students form and posture. If I do not want such physical adjustments, I will so inform the instructor at each class I attend. I also acknowledge that if I do wish to receive such adjustments, it is my responsibility to inform the instructor when an adjustment has gone as far as I desire at that time.
In submitting the registration form I hereby take full and sole responsibility from any liability of loss or damage to personal wellbeing and property associated with courses/ classes or any other events/persons that may incur losses.
By signing up for the packages, I agree to be bound by the terms and conditions stated in the link https://tirisulayoga.com/terms-conditions/
Communicate about your health:
Your teacher is available for questions and answers in person (pre or post sessions). You are responsible for your own well-being during the course/class and are advised to practice at your own pace. You must inform the teacher if there has been any changes in your medical / health condition which might affect your practice and performance.
I have read the above release and waiver of liability and fully understand its contents. I voluntarily agree to the terms and conditions stated above under my own free will.